Frequently Asked Questions

Everything you need to know about your Laura James shopping experience.

What are your delivery options and lead times?

We offer standard and premium delivery services across the UK. In-stock items are typically dispatched within 3-5 working days. For larger furniture pieces, our specialist two-man delivery team will contact you to schedule a convenient time slot.

Do you offer a warranty on your furniture?

Yes, all Laura James furniture comes with a 12-month manufacturing warranty as standard. This covers any structural defects or manufacturing faults, giving you peace of mind with every purchase.

What is your return policy if I change my mind?

We want you to love your home. If you are not completely satisfied, you can return your items within 14 days of delivery. Please ensure the furniture is unassembled and in its original packaging to be eligible for a full refund.

How do I care for my new furniture?

Each product comes with specific care instructions. Generally, we recommend using a soft, damp cloth for cleaning and avoiding harsh chemicals. For our wooden ranges, keep away from direct heat sources to prevent warping.

Can I track my order once it has been placed?

Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking link. You can use this to monitor your furniture's journey right to your doorstep.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa and Mastercard. We also offer flexible financing options through Klarna and Clearpay, allowing you to spread the cost of your home makeover.